FAQ
Frequently Asked Questions
We have compiled answers to the most common questions our customers ask. If you cannot find what you are looking for, please contact us at support@saferolls.com.
Orders & Shipping
How long does shipping take?
Orders typically arrive within 7–10 business days after shipment. Processing takes 1–3 business days before shipping.
Do you ship internationally?
Yes. We ship to the United States, Canada, United Kingdom, Germany, Australia, and New Zealand.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package directly through the carrier's website.
Will I be charged customs or duties?
International orders may be subject to import duties, taxes, or customs fees imposed by your country. These are the responsibility of the customer and are not included in our prices.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging. See our full Return & Refund Policy for details.
How do I request a return?
Email us at support@saferolls.com with your order number and reason for return. We will respond within 2 business days with instructions.
When will I receive my refund?
After we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Products
What ages does the All-in-One Rotating Car Seat fit?
Our car seat is designed to grow with your child from infancy through the toddler and preschool years. Please check the product page for exact weight and height specifications.
Is the car seat certified?
Our car seats are designed with safety as the top priority and are built to meet applicable safety standards for child restraint systems.
Can the car seat rotate?
Yes. Our All-in-One Rotating Car Seat features a 360-degree rotation for easy loading and unloading of your child.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and other methods available at checkout. All payments are processed securely through Shopify Payments.
Is my payment information safe?
Yes. Our store uses SSL encryption and is PCI-compliant. We never store your full credit card information on our servers.
Other Questions
How can I contact customer support?
Email us at support@saferolls.com. We are available Monday through Friday, 9 AM – 5 PM (PST) and aim to respond within 24 hours.
Do you have a physical store?
We are an online-only store based in Mountlake Terrace, Washington, USA.